Streamlining processes

When CLEAN Linen & Workwear needed a fleet management solution to ensure maximum uptime, the business turned to VWFS Fleet for a fast turnaround on fleet renewal.

For a business to offer streamlined services to its customers, it must ensure processes operate efficiently, demand is met quickly, and any risk is minimal. With ongoing transport strikes and delays on new vehicles, companies need an effective and streamlined fleet now more than ever. 

The problem: the need for speed

Like many businesses, CLEAN Linen & Workwear – a uniforms, linen and textile rental services supplier – relies on solid business relationships and connections. With many companies relying on CLEAN’s services, it’s vital that things run smoothly and effectively and that it can meet customers’ needs.

Peter Cox, Head of Transport at CLEAN, says: ‘Our service relies on well-established, solid and personal connections between our account managers and customers. We can’t afford to waste time regarding the logistical side of our business – we need to make sure we’re on the road delivering our services to the companies that rely on us.

‘Our drivers cover long distances, so not only do they need reliable cars, but we’re also likely to need to renew cars sooner, and we can’t afford to take a hit by waiting long periods for a replacement.’

With vehicle lead times causing concern and rising maintenance costs, CLEAN wanted to maintain efficient delivery for customers and needed a reliable mode of transport.

The solution: a fast-moving fleet

CLEAN needed a fast turnaround when it came to renewing its ageing fleet. This meant looking at various vehicles to find a solution to save time, money and stress. The team also needed to streamline processes to ensure no time was lost waiting when they should be on the road.

‘At the start of the pandemic, when the automotive industry was going through supply issues, we struggled to locate the cars we needed to replace our ageing company car fleet, so we turned to VWFS Fleet to help us locate stock,’ says Peter. ‘Thankfully, we could extend the lease on our current vehicles until new stock arrived. It meant we could continue business as usual without impacting our customers.’

Working closely with dedicated account manager Tara Kitchener enabled Peter to maintain his fleet through these challenging times. ‘Tara has consistently offered strong support whenever I needed to reach out. Having a single point of contact has helped me. Tara is knowledgeable about my business and can anticipate my needs.’ 

To ensure the fleet meets business demands, Peter uses more VWFS Fleet services and tools to help him save time on business-as-usual processes. Through its master lease agreement with VWFS Fleet, CLEAN orders new vehicles as and when it needs them without going through a credit application every time. This helps to streamline the vehicle ordering process. 

‘We now have a one-stop-shop for all fleet needs, which makes the process much easier and quicker for me and my team,’ says Peter.

CLEAN uses VWFS Fleet’s fleet management portal, which provides insight into historical and live rental vehicle data to make things even easier. 

It can also track vehicle orders, raise and track queries, or connect to customer support via the portal anywhere, anytime, and enables CLEAN to efficiently manage vehicle and driver downtime with real-time information on MOTs and servicing. 

And even though another provider leases some of the business’s commercial fleet, all information can still be uploaded to the portal, providing a complete view of the fleet as all the data is in one place. 

‘By tracking things quickly – including the mileage our drivers have covered – we can stay on top of our fleet and drivers’ needs. We have saved thousands by moving away from hire cars and using VWFS Fleet,’ adds Peter.